We understand that sometimes things don’t go as planned. We will do everything possible to work with you when that occurs.

We will always work with you to rebook your trip when possible at a time that works for you. In the event we are unable to find a time to rebook your tour, a refund may be issued in accordance with our refund policy.

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Cancelations made more than 72 hours prior to the tour can be rescheduled or refunded in full.

Cancelations made 72 to 24 hours prior to the tour can be rescheduled or refunded 75% of the ticket price.

Cancellations made less than 24 hours before the scheduled tour time can be rescheduled or given a 50% refund.

Late arrivals and last-minute cancelations within 24 hours of your scheduled time of departure are subject to the full purchase price of the reservation. No refunds will be given as a result of our inability to rebook your tour.

If you are running late please call or text 239-231-2500 to communicate your expected arrival. We will do everything possible to accommodate waiting for you but it is not always possible especially with shared charters.

If your tour ends prematurely due to unforeseen weather, deteriorating conditions, or captain’s safety decision you may receive a partial refund dependant on the situation and the companies discretion. Tours that return to dock one-third of the way through the tour or earlier may be rescheduled or may receive full credit for rebooking. Tours that return to dock more than one-third of the way through the tour may be rescheduled or may receive credit for rebooking based on the percentage of the tour remaining (i.e. a 2-hour tour that ends after one hour for lightning may receive a 50% credit of the fare.)

We DO NOT cancel boat tours for rain. You should expect that there is a possibility that you may get wet.

Our captains do everything possible to avoid weather while out on the water. They all have weather radar and alerts and check several times during boat tours to stay on top of developing weather conditions. There’s a saying in Florida – “If you don’t like the weather, then just wait five minutes.” Weather changes rapidly and storms typically blow through in a matter of minutes not hours. This means trips may be delayed for a few minutes to let the weather pass, or we may change the destination to avoid weather.

We recommend bringing a light jacket if you have one, it is typically cooler on the water by ten degrees. It is also good when there is light rain to have a second layer.

In the event of a downpour, the captain will provide rain ponchos for you to cover up with. There is also dry storage for purses and bags in the boat’s console.

Lightning is very dangerous. We do NOT run during lightning storms. When there is lightning in the area we will cancel, reschedule, or delay tours. Our lightning policy is to shelter in place for 30 minutes after lightning occurs in the area.

The Coast Guard issues, small craft advisories when there is bad weather on the Gulf. We adhere to all small craft advisories and change our scheduled tours accordingly.

Usually, during small craft advisories, there are strong winds and waves, which make it very uncomfortable to be on a boat. Not to mention, dangerous. In other words, if the weather’s bad we don’t go out.

In the event the weather goes bad when your trip is scheduled, we will do our best to reschedule your trip or get you a refund.

Hurricanes are a fact of life in Florida. We love our subtropical climate here for the sunny days in the warm temperatures, But from June 1st through November 1st, Floridians constantly have an eye on the tropics for hurricane development.

In the event of a tropical storm, or expected hurricane landfall, we shut down our business and put the boats up to ensure everybody is safe.